Our insurance

Cancellation insurance

Premium Insurance

Benefit from the many advantages of our premium insurance: quick and easy cancellation, no reason, no justification, no steps to take, response from your insurer within 48 hours.

Premium Insurance in a nutshell...

Event covered: Your inability or unwillingness to leave, whatever the reason.

Examples of events: Broken leg, fear of another Covid-19 wave, change of mind, etc. Any reason is valid.

Reimbursement: Reimbursement of cancellation fees with deduction of a deductible of 30% with a minimum of 50€.

Conditions : No documents or receipts required, no minimum, refund by credit card, cancellation possible up to and including the day of departure.

Supporting documents : None

Find out more about our Premium Insurance Terms and Conditions and the associated IPID.

Assurance Confort

Assurance Confort in a nutshell...

Event covered: Any unforeseeable event beyond your control that prevents you from leaving.

Example of events : Illness, obtaining salaried employment, death of a close relative, redundancy, court summons, etc...

Reimbursement: Reimbursement of cancellation costs less a deductible of €30 for medical reasons, 20% with a minimum of €50 for all other reasons.

Conditions : Proof to be provided, refund by credit card, cancellation possible up to and including the day of departure.

Proof to be provided: List of documents required to justify cancellation of stay

Find out more about the General Conditions of our Comfort Insurance and the associated IPID.

Would you like to make a claim?

Please send us your cancellation request by e-mail to info@ushuaia-villages.com and make your claim or holiday interruption declaration by clicking here